Customer Service Associate (Remote)
Are you ready to launch a professional career in the growing HealthTech industry?
At careMESH, we are transforming how healthcare providers communicate. We are looking for a clear-spoken, detail-oriented Customer Service Associate to join our remote team. This is a vital entry-level position where your communication skills and accuracy directly ensure that patient records reach the right doctor at the right time.
No medical background is required. If you are professional on the phone and comfortable with basic computer skills and web research, we will provide the tools you need to succeed.
The Role
As a Customer Service Associate, you are the "navigator" for critical medical communications. Your day-to-day will involve:
Queue Management: Monitoring a digital stream of messages sent between healthcare providers provided by the careMESH software. .
Problem Solving: Identifying messages that cannot be delivered due to missing or outdated contact details.
Research: Using the web and internal careMESH systems to track down correct contact information.
Professional Outreach: Contacting physician offices to verify / update fax numbers and delivery preferences.
System Integrity: Updating careMESH systems with accurate data to ensure seamless future deliveries.
About You
This role is an excellent fit for someone with a high school diploma and experience in phone-based and administrative roles. We are looking for someone who is:
Well-Spoken: You have a clear, confident, and polite phone presence.
Detail-Oriented: You understand that in healthcare, a single wrong digit in a fax number matters.
Tech Savvy: You are comfortable navigating multiple browser tabs and internal systems.
Reliable: You have a quiet home office setup and the discipline to work independently during standard business hours.
Why Join careMESH?
Competitive Pay: $18.00 – $20.00 per hour.
Benefits: Comprehensive Medical insurance and 401k plan.
Work-Life Balance: 100% Remote (work from home) with a stable 40 hr weeks and normal working hours.
Career Growth: Develop your professional customer service skills within a fast-growing company at the intersection of healthcare and technology.
To apply, please send your resume and cover letter here.