Intelligent Communication Delivery for Healthcare
CONNECT
Communication that Learns.
Healthcare organizations don’t struggle because they can’t send messages. They struggle because they don’t know whether critical information reached the right care team through the right pathway and in a form they could use.
Every day, referrals, diagnostic results, care-gap notifications, discharge summaries, and clinical documents enter a fragmented healthcare ecosystem. Provider data is incomplete. Direct Secure Messaging has coverage gaps. Faxes fail. Portals create another silo. And when communication breaks down, clinical teams are left to investigate manually.
CONNECT is the communication delivery layer of the careMESH platform. It uses our own, sophisticated nationwide communication data, intelligent routing, standards-based clinical exchange, and managed delivery services to help clinical information reach the right care team and support the next action.
Communication Shouldn’t End at Send
Traditional healthcare communication often follows a familiar pattern: Send. Hope. Retry. Call. Fax. Repeat.
CONNECT follows a different one: Identify. Route. Prepare. Deliver. Confirm. Improve.
Rather than simply transmitting messages, CONNECT actively manages the communication process, from selecting the best recipient and pathway to preparing usable clinical content, monitoring delivery, and resolving failures.
Because healthcare communication isn’t successful when a message is sent. It’s successful when the right care team receives what it needs to act.
Built for Organizations That Can’t Afford Communication Failures (like yours)
careMESH CONNECT is built for organizations that generate or distribute clinical information and need confidence that it reaches the people responsible for acting on it.
-
Speed and complete more referrals, coordinate care transitions, deliver ADT notifications, and provide receiving care teams with the clinical context they need.
-
Improve STAR ratings, help gap-in-care notifications and quality initiatives reach the providers responsible for closing the gap.
-
Deliver results to the appropriate care teams with visibility into delivery status, not simply confirmation that the result left your system.
-
Turn clinical insights into meaningful provider communication without building and maintaining a nationwide delivery infrastructure.
-
Embed nationwide healthcare communication directly into your applications through a single standards-based API.
Why careMESH CONNECT Is Different
Communication Intelligence Starts Before the First Message
Many communication failures begin before delivery.
Providers change locations. Care teams evolve. Digital addresses become outdated. Communication preferences vary by organization, office, and workflow.
CONNECT is powered by the careMESH healthcare communication directory, with continuously maintained data covering more than six million providers and organizations, detailed practice-location information, members of the extended care team beyond just the doctor(s), and access to more than 20 million Direct Secure Messaging addresses.
Reliable delivery starts with knowing exactly where and to whom clinical information should go.
Clinical Content Designed to Work
Getting information to the destination is only part of the challenge.
Receiving systems need structured clinical content that they can correctly process, display, and incorporate into existing workflows.
CONNECT (optionally) prepares and delivers CCDAs, FHIR resources, HL7 messages, and other standards-based clinical content. This includes selecting and structuring the appropriate information to improve compatibility with receiving EHRs and make the communication more useful to the care team.
Because clinical communication isn’t only about transport.
It’s about delivering information in a form that supports action.
Intelligent Delivery Finds the Best Pathway
Every recipient communicates differently.
Some receive information through Direct Secure Messaging. Others depend on intelligent eFax or a secure web application. In other cases, the most effective destination may be a specific practice location or another member of the care team.
CONNECT determines the communication pathway most likely to succeed using recipient capabilities, known preferences, directory intelligence, and prior delivery outcomes.
Your team doesn’t have to manage the complexity.
CONNECT does.
Delivery You Can Manage and Improve
Most messaging platforms focus on whether a message was sent. CONNECT provides visibility into what happened next.
Delivery status is monitored. Failures are identified and managed. Alternate pathways can be used when appropriate. Recipient preferences, locations, and routing rules can be updated using delivery outcomes and destination feedback.
That means communication does not remain static while care teams and workflows change.
It improves over time.
Communication That Doesn’t End at Send
Organizations using CONNECT don’t simply send more messages. They communicate more effectively.
Clinical information reaches the appropriate care team with less manual intervention.
Referrals and clinical documents move across organizational boundaries more reliably.
Providers receive information through pathways that better fit their capabilities and workflows.
Teams gain greater visibility into delivery problems and spend less time tracking down failed communications.
Destination feedback and delivery outcomes improve future routing.
Because communication shouldn’t stop when someone clicks Send. It should continue until the right care team has the information it needs to act.
Built for Real Clinical Workflows
CONNECT supports the communications healthcare organizations depend on every day.
Referrals
Deliver referrals and supporting clinical information to the correct receiving organization, location, and care team.
Care Transitions
Provide receiving care teams with discharge summaries and relevant clinical context as patients move between settings.
Diagnostic Results
Route results to the appropriate ordering provider or care team with delivery visibility.
Gap-in-Care Outreach
Reach the clinicians responsible for acting on quality and population health opportunities.
Prior Authorization and Prescriber Communication
Reduce administrative friction through reliable, standards-based exchange.
Clinical Document Exchange
Move medical records and structured clinical information across organizations with greater confidence.
ADT Notifications
Notify the appropriate care team when patients are admitted, discharged, or transferred.
Provider-to-Provider Communication
Extend secure communication across organizational boundaries, regardless of which systems each party uses.
Works Within Your Existing Infrastructure
careMESH CONNECT integrates with existing EHRs, applications, and communication workflows. Through the careMESH app for Epic, users can access CONNECT capabilities within their existing Epic workflow, without switching between disconnected systems or adding another destination clinicians must monitor.
Available through the Epic Connection Hub
Designed to fit existing Epic workflows
No rip-and-replace
No need to rebuild your existing technology environment
Just more effective communication across it.
Communication Infrastructure for Your Applications
CONNECT is also available through the careMESH Communication API.
Digital health companies, diagnostic organizations, payers, public health agencies, and healthcare technology vendors can embed nationwide provider communication directly into their own products.
Avoid building and maintaining separate provider directories, communication networks, routing engines, endpoint-management services, and channel-specific integrations.
One integration. Nationwide reach. Managed communication delivery.
Built on Healthcare Standards
CONNECT supports the standards healthcare organizations already use, including FHIR, HL7, CCDAs, and Direct Secure Messaging.
But CONNECT does more than transport whatever it is given to whichever address was entered.
It combines clinical document preparation, communication intelligence, intelligent routing, delivery management, and destination feedback to improve the likelihood that information reaches the right place in a useful form.
“careMESH provides us with a platform that allows us to deliver key clinical events and information to our community partners and a comprehensive provider database that we use to update over half a million provider records within our EHR.”
DR NISHIT PATEL, CMIO TAMPA GENERAL HOSPITAL AND USF HEALTH
Explore the careMESH Platform
Communication Intelligence
Identify the right providers, organizations, locations, care team members, and communication endpoints before sending clinical information.
Communication Workflow
Turn information into coordinated action with structured workflows for specialty programs and multidisciplinary care teams.
Healthcare organizations don’t need another single-channel messaging product.
They need intelligent communication delivery built on nationwide care team data, standards-based clinical exchange, managed routing, and visibility into what happens after Send.
That’s CONNECT.